AM - Quality - /Telecome Process at TATA BUSINESS SUPPORT SERVICES LTD.

Monitors the Process Improvement Activities
Should have experience working in Domestic Telecom Background.
Review and update Process Documents, templates and records
Generate, maintain and publish reports in an Accurate and Timely Manner
Ensure Adherence To Quality SLA's
Review Calibration Results And Ensure Reduction Of Variation
Ensure that there is an improvement in the associates performance
Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
Conducts team reviews, prepares and presents reports of the process to the Operations Manager
Mentor and coach QAs on Quality Tools, Feedback Approach.
Responsible for the Quality Induction Process
Training Need Identification of the Process and Mentoring Quality Team members
Team Handling of 30-40 QA/QTLs/Trainers/.
Should be able to identify & excute Process Improvement Project

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